Can CRM Adapt To MY Way Of Working? (part 2)
Posted in Microsoft CRM | January 6th, 2007 |If you have Microsoft Dynamics CRM 3.0 integrating into your company’s existing software solution, will it make your employees happier? It most likely will. They will realize that their cherished work habits are not about to be abandoned for something new and shiny–and unproven. They will be much more likely to be behind the introduction, thereby giving it their silent approval, which in turn will mean a much greater and speedier success for the company as a whole.
Customization lies at the heart of Microsoft Dynamics CRM 3.0 secret of success. The program can be customized so easily to fit into your company’s standardized style of documentation. This is how it will fit in seamlessly and invisibly. Other CRM solutions have suffered from implementation failure simply because they failed to make integration and easy and seamless maneuver. This leads to change resistance, which in turn leads to disaster. At this point it would be easy for any manager to conclude erroneously that CRM “doesn’t work.”
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(Part 3 follows tomorrow…)
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